退款政策

REFUNDS & EXCHANGES

· If your piece is damaged on arrival, please contact us for replacement.

· All packaging should be returned, a new piece will be shipped upon receipt of returned pieces.

· Packages that are refused due to customs and duty fees will not be refunded.

· We want you to enjoy your newly purchased piece and if the quality of the received piece is not to your liking please contact us within 7 days of receipt.

Please be sure to return the piece in question in the original condition as shipped: unworn, unwashed nor treated in any manner, and in its original packaging.
 

INELIGIBLE REFUNDS

The following items are not eligible for refund or exchange:
-Earrings (for hygienic reasons).
-Pieces which were modified, customised and/or altered according to your specification. Pieces crafted as highly customised, special request orders.
-Items damaged or altered while in your care (wear and tear).
-Items past their return date. Delayed shipping that is not over three weeks.

*** International orders may incur duties and taxes on your pieces once they arrive in your country. Your local post office or customs office would be able to advise how this applies to you, please contact them before placing an order. YU STEPANEL is not and will not be responsible for any duties, levies, takes, etc. in your respective country. Packages that are refused due to customs and duty fees will not be refunded.