Shipping policy

SHIPPING

Each piece is handcrafted to order, please allow 2-4 weeks for the purchased piece to reach you.*

 

GIFTS

If your chosen piece is a gift, we are happy to send it directly to the third party, just write a note with the details and any personal message.
 

SPECIAL REQUESTS

We are always happy to hear your special requests, so please do not hesitate to get in touch and we shall do our best to work towards making it happen.

* Kindly note, our handcrafted pieces may be currently shipped from the following three locations: London, Minsk or Tbilisi. We commit to the outlined in our Shipping Terms four-weeks delivery, and all the materials used in creation of your pieces will always come from our dedicated Hatton Garden suppliers, regardless of the dispatch location.

** Please note, delivery times may vary, particularly during peak periods or in case of extreme weather conditions. Please contact customer service at hello@yu-stepanel.com if you have not received your order in four weeks. YU STEPANEL ships all orders through registered, recorded delivery. Urgent delivery requests are very welcome, so just get in touch at hello@yu-stepanel.com.

*** International orders may incur duties and taxes on your pieces once they arrive in your country. Your local post office or customs office would be able to advise how this applies to you, please contact them before placing an order. YU STEPANEL is not and will not be responsible for any duties, levies, takes, etc. in your respective country. Packages that are refused due to customs and duty fees will not be refunded.